Unparalleled customer service should be the staple and mission of every reputable company. Gold is an exemplary representation of excellence in this field. We used her service to find a nanny for our toddlers. In retrospect, we picked the wrong nanny for our needs and did not have a good experience; to the detriment of our kids. This was no fault of Gold’s. Her calming reassurance has been great through this frustrating process. We needed a break from the search and she was amenable to this. At no additional cost, she provided access to a babysitter as well. She also offered her services for next year when we need a summer nanny. Wow! She mentioned, on first contact, that she would not “go away” until the we found the perfect candidate. That’s just out of this world patience and dedication a year after the initial contract. Amazing. Gold is very understanding, personable and easily accessible. We highly recommend the Belle Maison Agency and the Riveter Consulting Group. Gold sets the standard for running an excellent company with outstanding values.